If your enfore device with card payment function (e.g. enforeDonner) can no longer be switched on, the cause may be, for example, that the enfore device has not been used for a longer period of time and the battery has discharged as a result.
Please follow the steps below so that we can help you as soon as possible:
- Connect your enfore device to the charger.
- Fully charge your enfore device.
If you have connected your enfore device to the charger and you do not yet see a battery icon on the display and the device has not restarted either, let the device charge for 2-3 hours. After that, you should either see the battery icon on the display or the device should have restarted.
- If after this time you neither see the battery icon on the display, nor has your device restarted, and it also will not turn on, contact our enforeCare team at firstname.lastname@example.org.
To ensure the proper functioning of your enfore device, we recommend to fully charge the device approx. 2 - 3 times a year before storage and then store it in a switched-off state.