Why has my certificate expired on my enfore device with card payment function?

  • Updated

If you get a message on your enfore device with card payment function that your certificate has expired, it means that the card payment function no longer works on your device. This can happen if the device has not been used for a long time (e.g. more than 1 year) and the internal memory is erased. 

You can continue to use your enfore device as usual, except for the card payment function.

The notification with the status code0x00000400 looks like this:400_eng.png

Please follow the steps below so that we can help you as quickly as possible:

  1. Contact our enforeCare team at care@enfore.com. Tell the enforeCare team what status message you have seen on your device. In addition, tell us your company name, organization ID, and the serial number of your device. Additionally, send a photo of the status message.
  2. Our enforeCare team will contact you immediately and work with you to get your hardware replaced. You will then receive a new device as soon as possible.
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