Your customer wants to pay an order or an invoice and add a tip? With enforePOS, depending on the payment type, you have the option of booking change as a tip or adding a tip to a matching payment. In this How-To, we will show you how to do it.
Below, we show you an example of the tipping process for a cash payment.
If you pay with another payment method and want to add a tip, make the appropriate settings for that payment method and select the payment method.
Book Change as a Tip
If a customer wants to leave you the change as a tip, you can book it using either a predefined payment amount or a manual payment amount.
Requirements
- You have enabled the Allow Tipping option for cash payment
Example: The customer has to pay 47.20 € and gives you 50.00 €. The difference of €3.50 is supposed to be a tip.
Predefined Payment Amount
To post the change as a tip using a predefined payment amount, proceed as follows:
- Tap on the [€50.00] option under Select Payment Method to enter the amount €50.00 into the cash register.
In the Select Payment Method window, the Tip area, the total amount, the change, and the
icon are displayed. - Tap on to declare the change as a tip.
⮕ The change has been declared as a tip.
- Tap on [Next] to complete the payment process.
Manual Payment Amount
To post the change as a tip using a manual payment amount, proceed as follows:
- Tap the [Amount] option under Select Payment Method.
- Enter the given amount of €50.00.
- Tap on [Confirm].
⮕ In the Select Payment Method window, a change of €3.50 is displayed.
- If you do not want to give out the change, but post it as a tip, tap on the amount.
⮕ enforePOS automatically posts the amount as a tip.
Add Tip to a Matching Payment
When a customer pays the appropriate amount and still wants to add a tip, there is always the question of how to handle the issue of tipping. You can force the tip query in this case. To do this, proceed as follows:
Requirements
- You have activated the Require Tip Step option in the POS menu under Sales Sales Settings in the Payment tab in the Cash area
- To enter the amount €46.50 into the cash register, tap the Cash [€46.50] option under Select Payment Method.
In the Select Payment Method window, the Tip area, the total amount, the change, and the icon are displayed. - Add a tip if necessary and complete the payment process.