Card Payment Process on the enforeDonner and enforePayPad+

  • Updated

With the enforeDonner, you can easily accept card payments from your customers. Your enforeDonner has an integrated card payment terminal. After the card payment function has been activated for your enforeDonner, you can make card payments directly on the enforeDonner

The card payment process on the enforePayPad+ is identical to that of the enforeDonner. Therefore, only screenshots of the enforeDonner are shown in this How-To.

Information about the enforePayPad+ is not relevant for Switzerland.

Requirements

Make Card Payments on the enforeDonner

You can use the enforeDonner both for the independent processing of orders and also as a card payment terminal for one or more cash registers. If you want to use your enforeDonner as a card payment terminal, lock the screen of the enforeDonner via Lock Screen LockScreen.svg in the POS menu. This way, your enforeDonner can receive payments from other POS devices and you can settle them straight away. 

You have completed an order and now your customer wants to pay by card? Follow these steps:

  1. Start the payment process.
    You can find more about the payment process in the How-To Overview - Checkout and Accounting.
  2. In the Select Payment Method window, select Card Payment as the payment method under Other.
    Capture d’écran 2024-03-04 à 10.27.09.png
  3. Ask your customer to either place their card on the field for contactless payment or insert the card into the card slot.
  4. In the next step, the customer may be asked to enter their PIN. Capture d’écran 2024-03-04 à 10.32.22.png⮕ The status of the payment transaction is displayed. In this example, the card payment has been accepted. Capture d’écran 2024-03-04 à 10.33.19.png⮕ You will then see a message that the payment was successful. Capture d’écran 2024-03-04 à 10.34.30.png

    If you have deactivated the option A Receipt must be issued in the Sales > Sales Settings in the General tab, a timeout occurs after 30 seconds of the payment, regardless of whether it was successful or not. What does that mean for you? If you don't use your enforeDonner within 30 seconds after payment, the open window will close by itself. This is especially convenient when, for example, you are saying goodbye to your customer and want to save yourself the extra step.

    However, if you have activated the option A Receipt must be issued in the General tab of Sales > Sales Settings, no timeout will occur and the window will remain open until a receipt has been issued and you close the window.

    Capture d’écran 2024-03-04 à 10.45.10.png
  5. The window offers various receipt options:
    • Your customer can have the receipt sent to them via SMS by tapping on Mobile Phone and entering their mobile phone number.
    • Your customer can have their receipt printed out. 
    • Your customer can choose whether the receipt should be issued as an entertainment expense receipt.
    • Your customer can scan the QR code with their smartphone and download the digital receipt.
  6. In this example, your customer would like to receive his receipt via SMS. To do this, tap on Mobile Phone. Bildschirmfoto 2024-03-05 um 11.54.29.png⮕ The window for entering the mobile number opens.
  7. Enter your customer's mobile number here.

    Make sure to enter the international area code.

  8. Confirm with NavbarCheckmark-15.png. Capture d’écran 2024-03-04 à 10.36.06.png
  9. Tap on [Confirm] to send the receipt to your customer via SMS. Bildschirmfoto 2024-03-05 um 12.01.25.png⮕ The invoice was sent to your customer via SMS. Capture d’écran 2024-03-04 à 10.39.52.pngYour customer receives the following SMS with the link to the receipt: File (1).jpg
  10. To continue working on the enforeDonner, simply tap one of the hidden buttons in the top left or right corner of the screen. Capture d’écran 2024-03-04 à 10.40.30.png

Lock Screen after each Card Payment

If you want to lock the screen automatically after each card payment, you can activate this in the settings for your enforeDonner. To do this, follow these steps:

You can only make this setting on your enforeDonner.

  1. In the POS menu, open Sales > Sales Settings > Payment.
    ⮕ The Payment overview opens.
  2. Enable the Lock Screen after Payment option. Capture d’écran 2024-03-04 à 10.54.05.png⮕ After each payment, the screen of your enforeDonner is automatically locked. 

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