Putting enforeDock into Operation

  • Updated

You have unpacked your enforeDock and want to put it into operation?

In this How-To, we will show you the most important points so that you can get started right away. 

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  • You have an enfore device with a user interface, e.g. an enforeDonner
  • Your enforeDonner is connected to your Wi-Fi network
  • Your enforeDonner is set up in your enfore Business Account
  • Your enforeDonner is logged in
  • You have the latest enforePOS software installed on your enforeDonner

General Setup of the enforeDock

Your enforeDock has several ports.

  • 1 power supply USB-C
  • 1 network port
  • 3 USB ports, including 1 USB 2.0 (above the two USB 1.0 ports)

In addition to the ports, your enforeDock has two integrated charging pins that can be used to charge your enforeDonner.

Make sure your enforeDonner is in the correct position when placing it on the enforeDock.


Connect enforeDock

In order for your enforeDock to communicate with your enfore Business Account, an internet connection is required. This connection can be established via Wi-Fi or LAN (recommended).

To connect your enforeDock to the LAN, connect one end of the network cable to a LAN socket on your network and the other end to the LAN socket on the enforeDock.


The three available USB ports on the enforeDock allow you to connect peripheral devices such as a receipt printer or barcode scanner (the latter only in combination with the Mac client). For example, connect your receipt printer to the enforeDock via a USB cable. You can then use the receipt printer to connect to a cash drawer. 

Establish Power Supply

To avoid damage to the device, use only the USB charger supplied with your enforeDonner for power supply!

First, connect the USB-C plug of the charger to the USB-C plug on your enforeDock. Then connect the USB charger to the power supply.

Your enforeDock does not have a separate power switch.


Your enforeDock will start automatically. You will hear an acoustic signal as soon as the startup process is finished.

Integrate enforeDock into the Business Account

Your enforeDock does not have a user interface. You commission and control the enforeDock via your enfore device, e.g. via your enforeDonner.

  1. On your enforeDonner, open Business Account > Devices from the POS menu.
  2. Tap on the Device Management overview. 1
  3. Tap on the enforeAddOns tab.
  4. Tap on [+ Connect Device].
    Your enforeDonner will then search for new devices on your network. After a short time, the devices found will be displayed in the list.3
  5. Tap on the enforeDock found.

    If necessary, compare the displayed serial number with the serial number printed on the bottom of the enforeDock.

    4 The start screen for commissioning the enforeDock is displayed.
  6. Tap on [Next].
  7. Select which connection you want to use to connect your enforeDock to the internet.
    a) Select Cable if your enforeDock is connected to your network via a LAN cable.
    b) Select Wi-Fi if you want your enforeDock to connect to your network via Wi-Fi. 7
    17When the connection is configured, you will see this on the screen of your enforeDonner.
  8. Tap on [Next].
  9. The next step is to configure your enforeDock for your POS location. 9
    After the basic configuration has been completed successfully, you can set up the connected peripheral devices. 
    Connect the desired peripheral devices to the USB ports.
  10. Tap on [Set Up Devices] and follow the steps in the next section.

Set Up Receipt Printer on enforeDock

In this section, you will learn how to set up a receipt printer on your enforeDock.

  1. Tap on [+ Connect Device].
  2. The connected devices appear in the device list. Tap on the receipt printer.
  3. Select the POS location where the receipt printer will be used.

    The POS location of the enforeDock is already preselected.

  4. Tap on [Next].
  5. In the following view you can select what the receipt printer should be used for in your store. Make your choice, e.g. use as production printer for delivery and pickup.
  6. Tap on [Complete] to complete the configuration.

Reset enforeDock to its Delivery State

To reset your enforeDock to its delivery state, press the reset button on the back of the device.

Hold down the reset button until four individual tones are played.

Release the reset button and wait until you hear a short success melody (duration: approx. 5-7 seconds).


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