Reservations - Request Reconfirmation

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You don't want to just remind your customers about their reservation, but additionally ask them to confirm their reservation? In enforePOS, this is possible without any problems. In this How-To, we'll show you how to do it. 

You activate the request for a reservation confirmation in the reservation settings. Then, for each service, you can specify whether a request should take place or not. 

Reservation Settings

  1. Open Reservations > Reservation Settings in the POS menu.
  2. Switch to the Notifications tab.
  3. Activate the option Request for reconfirmation. mceclip0.png⮕ The request for reconfirmation is activated.

Service

  1. From the POS menu, open Reservations > Services
  2. Tap on the service for which you want to activate the request for reconfirmation. mceclip1.png⮕ The overview of the selected service is displayed.
  3. Scroll down in the Availability tab.
  4. Activate Ask for a mandatory reconfirmation. mceclip2.png

Intelligent time calculation for reservation confirmations

Your clients have 4 hours after receiving the request to confirm the reservation. Depending on the date for which the reservation is scheduled, the request for confirmation will be sent. For example, if your customer has reserved a table for dinner, they will receive the request the same day in the morning and then have 4 hours to confirm their reservation. After 4 hours, the reservation will be automatically cancelled by the system. 

Reservation Output time Time span until confirmation
In the morning The day before at noon 4 hours
At noon The day before in the evening 4 hours
In the evening The same day in the morning 4 hours

If the customer does not confirm the reservation, it is automatically canceled and cannot be restored. In this case, a new reservation must be created.

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