How do I start the remote maintenance access?

  • Updated

Remote access allows enforeCare staff members to connect to your enfore device to assist you with setup or troubleshooting. 

  • Lock screen

    1. Tap on gear.png at the bottom right. 
      mceclip4.png
    2. Select System Information in the left pane. 
    3. Tap on [Start remote maintenance access]
      ⮕ A window opens with a six-digit remote maintenance access code. 
    4. Tell the enforeCare staff member the six-digit remote access code. mceclip3.png
      ⮕ You have successfully started the remote maintenance. Our enforeCare staff members can now view your enforePOS and assist you with your request.
  • Business Account Devices

    1. In the POS menu, open Business Account > Devices.
      ⮕ The view for the cash register settings opens. 
    2. Tap on the Info button in the upper right corner Info.svg.
      ⮕ The Device information window opens.
    3. Tap on [Start remote maintenance access].
      mceclip0.png
      ⮕ A window opens with a six-digit remote maintenance access code. 
    4. Provide the enforeCare staff member with the six-digit remote access code. 
      ⮕ You have successfully started the remote maintenance. Our enforeCare staff members can now view your enforePOS and assist you with your request.
  • Business Account About enforePOS

    1. In the POS menu, open Business Account > About enforePOS.
    2. Tap on Start remote maintenance access in the Device information area.
      ⮕ A window opens with a six-digit remote maintenance access code. 
    3. Provide the enforeCare staff member with the six-digit remote access code.mceclip1.png⮕ You have successfully started the remote maintenance. Our enforeCare staff members can now view your enforePOS and assist you with your request.
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