Process Description: Working with QR Codes for Self-Ordering

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Do you want to offer your guests a seamless and independent ordering option? With the QR code functionality in enforePOS, you can not only optimize the ordering process, but also improve the customer experience. By scanning the QR code, your guests will be redirected to your online presence, where they can place their order and, if desired, pay directly online.

In this How-To, we explain what happens in enforePOS as soon as your customers have placed their orders. 

If you are interested in using the QR code self-ordering service for a fee, please contact care@enfore.com

The content of this How-To is not relevant for Switzerland.

Requirements

If you already have an online presence/an online store where you offer pick-up, we recommend that you create a second online sales channel in order to be able to clearly separate the orders. Create the sales items that can be ordered via QR code separately and assign them to the additional online sales channel. 

The settings in enforePOS vary depending on whether you want your customers to pay with your staff members or directly during the order process. 

Customer Orders and Pays Online 

If you offer your customers the option of ordering and paying at the same time on your online presence, the process can look like this:

A simple setting in enforePOS for orders without order tracking is the connection of a printer at the assembly location for assembly slips to be picked up.

As soon as your customer has ordered and paid on your online presence, your printer prints the assembly slips at the assembly location. There is a table number on the production list so that your staff members can prepare the order immediately and assign it to the right guest. 

As soon as your customer scans the QR code at the table, your online presence opens. The associated table number can be seen while ordering.IMG_0148.PNG

Make the following settings so that you can implement the described process in your enforePOS:

If you work with several assembly locations in your business, e.g. your dishes are made in the kitchen and your drinks at the bar, make the settings for each of your assembly locations.

  1. Open Order management > Order Settings in the POS menu.
  2. Select the POS location where your assembly location (e.g. kitchen) is located.
  3. Switch to the Fulfillment tab.
  4. In the fields BTO Assembly Location and Pickup Assembly Location, select the assembly location where your customers' orders are to be prepared.
    Capture d’écran 2024-03-04 à 11.22.11.png
  5. Switch to the Assembly Locations overview. 
  6. Select the assembly location where incoming customer orders are to be processed.
  7. Switch to the Pickup tab.
  8. Select the No Tracking option in the Tracking area.
  9. Activate the Print Assembly Slip option in the Business documents area.Capture d’écran 2024-03-04 à 11.24.34.png
  10. In the Devices area, select the Assembly Slip Printer field.Capture d’écran 2024-03-04 à 11.26.26.png ⮕ The Select printer for assembly slips window opens. 
  11. Select the printer that is to print the assembly slips for the incoming customer orders.

    ⮕ With the settings made, the assembly slip is printed as soon as your customer has paid for their order. The assembly slip shows the table number and the customer's name.

Customer Orders Online and Pays with Staff Members

Do you value personal contact with your customers? You can offer your customers the option to place their orders themselves and then pay with one of your staff members. To do this, your customers must select the On Pickup payment method. 

Don't be confused by the term Pickup in this context. The customer should select this payment option on your online presence if they wish to pay with the staff member after their order has been served at their seat. It is therefore not a real pickup.

If you offer your sales items for both Inhouse and Take Away consumption, duplicate the sales items that can be ordered via QR code. Then enter the standard tax rate for those sales items. This will ensure that your sales items are sold at the correct tax rate.

  1. Open Order Management > Order Settings in the POS menu.
  2. Select your online presence.
  3. Activate the Payment on Pickup option in the Payment section of the General tab.
    Capture d’écran 2024-03-04 à 11.27.20.png
  4. Switch to the Pickup tab. 
  5. Activate the Track Pickup option in the Tracking area.

    Activating this option is necessary to be able to checkout the order in enforePOS

    Capture d’écran 2024-03-04 à 11.28.58.png

    If you have activated the Order Confirmation by email option in the Business Documents section, your customer will receive an order confirmation to the email address provided. 

  6. Follow steps 5 to 11 in the Customer Orders and Pays Online section above to link the assembly location to the printer so that the assembly slip is printed. 

    As soon as your customer has ordered and selected On Pickup as the payment method, the assembly slip with the customer's orders is printed out.
    Merged_document (50).png 
  7. To settle the received and prepared order in enforePOS, open Sales > Register in the POS menu.
  8. Tap on the order switcher at the top right.
    Capture d’écran 2024-03-06 à 10.55.31.png⮕ The Active Orders view opens.
  9. Switch to the Ready For Pickup tab.
  10. Now tap on NavbarCheckmark-15.png to settle the order. 
    Capture d’écran 2024-03-06 à 11.00.51.png⮕ The Invoice window opens.
  11. Tap on [Pay].
    Capture d’écran 2024-03-06 à 11.02.08.png⮕ The Select Payment Method window opens.

    You can find out what options you have when settling an order in the How-To Overview - Checkout and Accounting.

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