Take Pre-Orders for a Reservation

In enforePOS, you can include the pre-orders of your guests when creating a table reservation. For example, if you have a lot of table reservations on special occasions such as Christmas and therefore a high volume of guests who visit your restaurant every year or already know what they want to order, you can store their pre-orders directly in enforePOS. 

You can add the customer's pre-order either when creating a table reservation or when editing the table reservation at a later time. 

• For new reservation

  If you want to add the pre-orders when creating a table reservation, proceed as follows:

  1. In the POS menu, open Reservations > Inbox.

  2. Tap + in the upper left corner. ⮕ The Location Selection window opens.

  3. Select here the POS location where you want to create the reservation.

  4. Make the following entries here:

     1. Add Customer Name: if the guest is already registered as a customer in enforePOS, the customer list will be displayed as soon as you start typing the name.

        If the customer is not registered in enforePOS, the How-To Create, Check In and Check Out Table Reservations describes how you create a customer during a reservation.
     2. Start: specify here when the reservation will start.
     3. End: indicate here when the reservation ends.
     4. Duration: specify here how long the table will be reserved.
     5. Seats: indicate here how many seats are reserved.
     6. Via: indicate here how you received the reservation (e.g. by phone or mail).
     7. Special: optionally you can enter special requests. To do this, tap on Special.

  5. Once you have entered all the required information, tap [Save].

     ⮕ The Assign Reservation window opens. From this window, you can select a table and add your customer's pre-orders.

  6. Select the table you want to assign to the reservation.

  7. Tap on the [Preorder] tab.
  8. Tap on [+ Add Line Item]. ⮕ The cash register view opens.
  9. Select your customer's pre-orders here.

     If you work with courses in enforePOS, assign the pre-orders of your customers to the respective courses. We'll show you how to take orders by courses in the How-To Gastro Cash Register: Take Orders by Courses and Assign to Seats.

  10. Tap on to take the pre-orders. ⮕ The pre-orders have been successfully added to the reservation. 
  11. Tap on [Confirm].

• For already existing reservations

  Follow these steps if you want to add your customers' pre-orders to the already created table reservation afterwards:

  1. In the POS menu, open Reservations Inbox.

  2. Tap on the already created reservation to which you want to add your customer's pre-orders.
  3. Switch to the Preorder tab.
  4. Tap on [+ Add Line Item]. ⮕ The cash register view opens.
  5. Select your customer's pre-orders here.
     

     If you work with courses in enforePOS, assign the pre-orders of your customers to the respective courses. We'll show you how to take orders by courses in the How-To Gastro Cash Register: Take Orders by Courses and Assign to Seats.

  6. Tap on to take the pre-orders.⮕ The pre-orders have been successfully added to the reservation.

Load Pre-Orders from the Reservation into the Cash Register

Once you have checked in your customer on the day of their reservation, you can load the pre-orders directly into the cash register.

You can load your customer's pre-orders into the cash register in two ways: Either via the Select Line Items button or via the reservation icon next to the
Order Switcher.

Via the Select Line Items button

1. To load the customer's pre-orders directly into the cash register, tap on [Select Line Items]. ⮕ The Reservation Items window opens.
2. Choose one seat for each of the positions.
3. Tap on the items from the reservation that you want to take over.

   ⮕ The selected items have been taken over successfully. From there, you can serve your customers as usual.

   

   If you are working without seats, you can load all positions into the cash register at once by tapping on Takeover all Items:

   

Via the Reservation Icon

1. To load the customer's pre-orders directly into the cash register, tap on .
   ⮕ The Reservation Items window opens.
2. Choose one seat for each position.
3. Tap on the items from the reservation that you want to take over.⮕ The selected items have been taken over successfully. From there, you can serve your customers as usual.

4. If you are working without seats, you can load all positions into the cash register at once by tapping on Takeover all Items:

   

Learn more...

• Create Export for Pre-Orders
• Overview Table Reservations ("Click & Seat")
• Create Reservations for Walk-in Customers
• Create, Check In and Check Out Table Reservations
• Gastro Cash Register: Take Orders by Courses and Assign to Seats.