Over the Counter Settings

  • Updated

In this How-To, you'll learn what settings you can make for your Over the Counter order taking module and share with other devices.

You can find the settings for the Over the Counter order taking module in the POS menu under Business Account > Configurations in the Over the Counter section.
Alternatively, you can access these settings via Sales > Sales Settings or via Business Account > Devices

You can only access settings for a device-specific configuration via Sales > Sales Settings or via Business Account > Devices.

If you are using a shared configuration at your register and you edit that configuration, your change will affect all devices which use that configuration.

Make the following settings in the following tabs:

  • General

    1_EN.pngSales item navigation

    Active configuration

    Select here the sales item navigation you want to use. You can create your own sales item navigation configurations or use the default configuration.

    For an overview of configurations, see the How-To Overview - Configurations.

    If you haven't created a sales item navigation yet, we'll explain how in the How-To Create Sales Item Navigation.

    Edit Shared Configuration

    Tap on this option to go directly to your created sales item navigations and edit them or create new ones.

    Order Management

    Show order summary before checkout

    Activate this option if you want to see an overview of your order before checkout. The overview is divided into the tabs Overview, Discounts & Vouchers and Special Instructions. In the Overview tab, you will see the order with the order number, the dining option, the customer name and the assigned table. By tapping on the customer or the table, you can change the customer details or remove the customer and add another one. In addition, a tag can be assigned to the order. A manual discount can also be set.

    Start with order selection

    If this option is activated, enforePOS always displays the last used overview of Active Orders when you open the order taking module. 

    Show confirmation query when parking an order

    If you enable this option, when you exit an order before checkout, you will see a confirmation prompt asking you what you want to do with the open order.

    Order Management

    By Customer: Select this option if you want the customer to appear at the top in the order details. The tags and tables will be displayed below.

    By Tags/Tables: Check this option if you want tags and tables to appear at the top in the order details. The customer will be displayed below. Tags can be, for example, discount promotions that you assign to an order. You can also assign multiple tags.

    Customer Assignment

    Selection Mode

    Mandatory: A customer must be assigned to the order. Otherwise, the order cannot be settled.

    Optional (selected by default): Assigning a customer to an order is optional.

    Not allowed: Assigning a customer to an order is not possible.

    In terms of parking an open order, the Optional and Mandatory options here mean that it is possible to assign a customer. Not allowed in this context means that the assignment of a customer is not possible.

    Tags Assignment

    Selection Mode

    Mandatory: The assignment of a tag to an order is mandatory. Otherwise, the order cannot be settled.

    Optional (selected by default): The assignment of a tag to an order is optional.

    Not allowed: It is not possible to assign a tag to an order.

    In terms of parking an open order, the Optional and Mandatory options here mean that it is possible to assign a tag. Not allowed in this context means that the assignment of a tag is not possible.

    Product Suggestions

    Frequency

    Show until user ends: Enable this option to display the sales item recommendations in the cash register until the user closes them.

    Never show: The sales item recommendations are never displayed.

    Special Instructions

    Allow Special Instruction

    Activate this option if you want to record the special instructions of your customers for an entire order.

    Max Characters

    Set the maximum number of characters for your customer's special instructions in this field.

  • Payment

    2_EN.pngPayment methods

    Tap on Edit.svg to add integrated payment methods to your active payment methods or to define external payment methods.

    + Add payment method

    Add previously removed predefined payment methods here. 

    Tipping

    Allow Tipping

    Enable this option if you want to allow tipping when making payments.

    Tipping Only for Cash Payments

    Check this option if you only want to allow tipping for cash payments.

    Enforce Tipping

    Check this option if you want the tip fields to be displayed even if you select the appropriate payment amount.

    Payout methods

    Tap on Edit.svg to add built-in payout methods to your active payout methods or to define external payout methods.

    + Add payout method

    Add previously removed predefined payout methods here. Payout methods in an order taking module are used, for example, in the case of a deposit refund.

  • Receipt

    3_EN.pngIssue Receipt

    A Receipt must be issued

    If you activate this function, the Receipt window cannot be closed at the end of the checkout process until the receipt has been issued by SMS, by email or as a printout.

    Preselected Option

    None: Select this option if you do not want to have any option preselected in the Receipt window after each payment transaction.

    Print: Select this option if you want to have the Printout option preselected in the Receipt window after each payment transaction.

    Email (else None): Select this option if you want to have the Email option preselected in the Receipt window after each payment transaction. If no email address of the customer is stored, no option will be preselected.

    Email (else Print): Select this option if you want to have the Email option preselected in the Receipt window after each payment transaction. If you do not enter an email address, the receipt will be printed automatically. 

    SMS (else None): Select this option if you want to have the Mobile Phone option preselected in the Receipt window after each payment transaction. If the customer’s phone number is not stored, no option will be preselected.

    SMS (else Print): Select this option if you want to have the Mobile Phone option preselected in the Receipt window after each payment transaction. If no phone number of the customer is stored, the Printout option is preselected.

    Offer Entertainment Expenses Receipt: Select this option if you want to offer an entertainment expense receipt when you issue a receipt.

    Sales Person on Receipt

    Select whether and how to print the name of the logged in staff member on the receipt. 

    Full Staff Name: The staff member's first and last name will appear on the receipt.

    Staff Short Name: The short name specified in the staff member profile appears on the receipt.

    Order Taking Device Name: The name of the order taking device is displayed on the receipt.

    Don’t show: Neither the name of the staff member nor the name of the order taking device appears on the receipt.

    Options Management

    Merge BTO items with same options: Enable this option to merge Build to Order sales item that have the same options in the cash register.

    Merge items on invoice: Check this option if you want to merge all items on the invoice.

    Hide free options on invoice: Check this option if you do not want to show the free options of the order on the invoice. If this option is disabled, the free options will be displayed on the invoice.

    QR Codes

    Show QR Code for Digital Receipt: Enable this option if you want to provide a digital receipt to your customers using a QR code. If this option is enabled, a QR code will be visible in the Receipt window and on the printed receipt.

    Show QR code for TSE: Select this option to display a QR code on the receipt that the tax auditor can scan to verify the transaction.

  • Discounts & Pricing

    4_EN.pngDefault Custom Discount

    This section contains default values (percentage and price) for the manual discount that you can apply to the entire order or to individual order items. You can also delete the default values if you don't want them in the list.

    Tap on [+ Add Default Discount] if you want to define your own default discount percentage or price values.

    Allow individual values for custom discount: Enable this option to allow a custom discount to be entered manually.

    Reasons for Custom Discounts

    This section already includes default reasons for manual discounts. You can delete the reasons by swiping from right to left.

    Tap on Edit.svg to define your own reasons for custom discounts.

    Selection Mode
    Choose between the following options:

    Mandatory: Selecting a reason for a custom discount is mandatory.

    Optional: Selecting a reason for a custom discount is optional.

    Not Allowed: Selecting a reason for a custom discount is not allowed.

    Tap on [+ Add Reason] to deselect or add custom discount reasons.

    Reasons for Custom Pricing

    This section already lists default reasons for custom prices. You can delete the reasons by swiping from right to left.

    Tap on Edit.svg to define your own reasons for manual prices.

    Selection Mode
    Choose between the different options here:

    Mandatory: Selecting a reason for a custom price is mandatory.

    Optional: Selecting a reason for a custom price is optional.

    Not Allowed: Selecting a reason for a custom price is not allowed.

    Tap on [+ Add Reason] to deselect or add reasons for custom prices.

  • Line Item

    5_EN.pngSettings

    Always show configuration for new line items: Enable this option if you want the sales item configuration window to always open when you select a sales item.

    Reasons for Payout Line Items

    Tap on Edit.svg to define custom reasons for payout line items.

    Selection Mode

    Choose between the different options here:

    Mandatory: Selecting a reason for a payout line item is mandatory.

    Optional: Selecting a reason for a payout line item is optional.

    Not Allowed: Selecting a reason for a payout line item is not allowed.

    Tap on [+ Add Reason] to deselect or add reasons for payout line items.

  • My Functions

    6_EN.pngTop Basket Toolbar

    Show basket toolbar: Check this option if you want the top basket toolbar to be displayed in the cash register.

    Tap on Edit.svg or [+ Add function] to select functions from a list that you want to add to your top basket toolbar.

    Bottom Basket Toolbar

    Show basket toolbar: Check this option if you want the bottom basket toolbar to be displayed in the cash register.

    Tap on Edit.svg or [+ Add function] to select functions from a list that you want to add to your bottom basket toolbar.

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