Sales Channels - Notifications Tab

  • Updated

In the Notifications tab, you can add email recipients for online customer orders that are executed at your respective POS location. These recipients receive a copy of the customer notifications Sales Order Acknowledgement, Sales Order Confirmation or Sales Order Cancellation. As a result, recipients are always informed about the status of a sales order. Different recipients can be defined for each customer notification.

Requirements

  • You have activated the respective business document for your online presence in the POS menu under Sales > Sales Channels > Online Presence > Delivery or Pickup tab in the Business Documents section 

You can access the Notifications tab of your sales channel in the POS menu via Sales > Sales Channels. Then, in the left pane, select the POS location for which you want to make settings.

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To add an email recipient for a customer notification, proceed as follows:

  1. Choose a customer notification. In our example, we select Sales Order Acknowledgement.Bildschirmfoto_2022-09-23_um_09.02.17.png ⮕ The Email Recipients window opens.
  2. Tap [+ Add email recipient].Bildschirmfoto_2022-09-23_um_09.02.59.png
  3. Enter the email address of the recipient.
  4. Confirm with Return.svg.Bildschirmfoto_2022-09-23_um_09.03.50.png
  5. Add more email recipients if necessary.
  6. Tap SingleSelectionCheck.svg to save your entries.
    Bildschirmfoto_2022-09-23_um_09.04.51.png⮕ The selected email recipients receive a copy of this customer notification.

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