In the Notifications tab, you can add email recipients for online customer orders that are executed at your respective POS location. These recipients receive a copy of the customer notifications Sales Order Acknowledgement, Sales Order Confirmation or Sales Order Cancellation. As a result, recipients are always informed about the status of a sales order. Different recipients can be defined for each customer notification.
Requirements
- You have activated the respective business document for your online presence in the POS menu under Sales > Sales Channels > Online Presence > Delivery or Pickup tab in the Business Documents section
You can access the Notifications tab of your sales channel in the POS menu via Sales > Sales Channels. Then, in the left pane, select the POS location for which you want to make settings.
To add an email recipient for a customer notification, proceed as follows:
- Choose a customer notification. In our example, we select Sales Order Acknowledgement.
⮕ The Email Recipients window opens. - Tap [+ Add email recipient].
- Enter the email address of the recipient.
- Confirm with
.
- Add more email recipients if necessary.
- Tap
to save your entries.
⮕ The selected email recipients receive a copy of this customer notification.