FAQs

Notifications

• Why does the serial number of the customer display with payment not match the serial number of my enfore device?
• Why was my payment module commissioned for another organization?
• Why was my payment module decommissioned?
• Why was my customer display with payment function not found?
• Why is there a problem with my payment module?
• Why is my payment module not yet commissioned?

General

• Can I print a duty roster for my staff members from within Staff Planning?
• What are the effects of taking a cash register out of service?
• Which formats can be used in enforePOS for sales items barcodes?
• What receipt types can be issued in enforePOS?
• Can I use environmentally friendly receipt rolls?
• How do I start the remote maintenance access?

See all 37 articles

Cash Management

• Can the cash ledger be started afterwards?
• Can sales in Z reports and staff member reports differ?
• Can I count my cash and record the cash balance?
• Can I use enforePOS with a wallet?
• Can I switch off cash management?
• Can I track changes in the cash balance when closing the cash register?

Online Store

• Can I sell vouchers in the online shop?
• Can my customers add the special requests when ordering?
• How many items can I include in the online store?
• How can I add multiple images to a sales item?
• How can I adjust the preparation time for pickup?
• Can I change the order of the offered sales categories in my online store?

See all 7 articles

Online Reservations

• Where can I find the delivery number of an order?
• How can I select which staff members are displayed as service providers online?
• Can I determine the time availability of my consulting slots?
• Can I set it so that the customer address is required for each reservation?
• How do I confirm a reservation?
• Where can I find a view of all reservations for a specific date?

See all 17 articles

Online Presence

• What are the benefits of verifying my website on Facebook?
• How can customers find my online presence via Google search?

Initial Setup

• What do I have to consider when setting up enforePOS for the first time?

Hardware

• Can I connect an external customer display to the enforeDasher?
• Which card types are supported by the enforeDonner/enforePayPad+?
• Where can I find the serial number of my device?
• What do I do if the label size is not displayed on the label printer?
• What do I do if my barcode scanner does not work?
• What are the costs when I use the enforePayPad?

See all 14 articles

Service

• Can I sell sales items and services from a cash register?
• Can services, units of work and sales items be listed on one invoice?
• How can I send notifications and business documents to my customers regarding orders, contracts or reservations?

Hospitality Industry

• What does the receipt look like?
• Can I put several tables together?
• Pay separately: Can I issue a separate invoice for each guest?
• Can I print an entertainment expense receipt after the payment?
• Is it possible to set a different VAT rate for Take Away sales?
• Can I take orders at the table?

See all 8 articles

Retail

• Why are some sales items not displayed in my storage location?
• Can I connect a camera to the Dasher as an anti-theft device, e.g. to monitor the checkout area?
• Is my inventory adjusted with each sale?