"Keep the change!" - Book Change as a Tip

Your customer wants to pay an order or an invoice and add a tip? With enforePOS, depending on the payment type, you have the option of booking change as a tip or adding a tip to a matching payment. In this How-To, we will show you how to do it.

Below, we show you an example of the tipping process for a cash payment.

If you pay with another payment method and want to add a tip, make the appropriate settings for that payment method and select the payment method. 

Book Change as a Tip

If a customer wants to leave you the change as a tip, you can book it using either a predefined payment amount or a manual payment amount.

Requirements

Example: The customer has to pay 47.20 € and gives you 50.00 €. The difference of €3.50 is supposed to be a tip.1_EN.png

Predefined Payment Amount

To post the change as a tip using a predefined payment amount, proceed as follows:

  1. Tap on the [€50.00] option under Select Payment Method to enter the amount €50.00 into the cash register.2_EN.png
    In the Select Payment Method window, the Tip area, the total amount, the change, and the Tip.svg icon are displayed.3_EN.png
  2. Tap on Tip.svg to declare the change as a tip.4_EN.png⮕ The change has been declared as a tip.
    5_EN.png
  3. Tap on [Next] to complete the payment process.

Manual Payment Amount

To post the change as a tip using a manual payment amount, proceed as follows:

  1. Tap the [Amount] option under Select Payment Method.6_EN.png
  2. Enter the given amount of €50.00.
  3. Tap on [Confirm].7_EN.png⮕ In the Select Payment Method window, a change of €3.50 is displayed.
  4. If you do not want to give out the change, but post it as a tip, tap on the amount.8_EN.png⮕ enforePOS automatically posts the amount as a tip.9_EN.png

Add Tip to a Matching Payment

When a customer pays the appropriate amount and still wants to add a tip, there is always the question of how to handle the issue of tipping. You can force the tip query in this case. To do this, proceed as follows:

Requirements

  1. To enter the amount €46.50 into the cash register, tap the Cash [€46.50] option under Select Payment Method.11_EN.png
    In the Select Payment Method window, the Tip area, the total amount, the change, and the Tip.svg icon are displayed.10_EN.png
  2. Add a tip if necessary and complete the payment process.

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