In the Returns tab, you define the settings for returns. You define what kind of order tracking should be used and specify which business documents are to be sent or printed.
You can access the Returns tab in the POS menu via Sales > Sales Channels.
Then, in the left pane, select the POS location for which you want to make settings.
Define here what kind of order tracking you want to use for this sales channel.
In the POS menu under Order Management > Active Orders, you can track the orders depending on the settings you make here.
Confirmation Required: check this option if you want to confirm the return manually. If this option is disabled, the return is confirmed automatically.
Track Receipt: check this option if you want to confirm the receipt of the return manually.
Here you define which documents you want to send or print for this sales channel:
Return Acknowledgment: tap on this field to choose whether you want the return acknowledgement to be sent as an email, as an SMS or to be printed out.
Return Confirmation: tap on this field to choose whether you want the return confirmation to be sent as an email, as an SMS or to be printed out.
Invoice/Credit Memo: tap on this field to choose whether you want the invoice or the credit memo of the return to be sent as an email, as an SMS or to be printed out.
As a PDF file, a credit memo looks like this:
