In the Pickup tab, you define per POS location whether you want to track your pickup orders and which documents you want to send automatically to the customer.
You can access the Pickup tab in the POS menu via Order Management > Order Settings.
Then, in the left pane, select the POS location for which you want to make settings.
This tab is only visible if you have selected the sales type Pickup. Learn how to define the sales types for your sales channel here.
Here you can select POS locations where pickup orders sold through your current POS location can be picked up by customers.
In the POS menu under Order Management > Active Orders you can track the orders whose settings you define here.
Here you can select various settings. You can check the following options:
Confirmation Required: Check this option if you want to confirm incoming orders manually. If this option is disabled, incoming orders will be confirmed automatically.
Track Assembly: Check this option to confirm the preparation of orders manually. When confirmed, your customers’ orders will be marked as Prepared.
Track Pickup: Check this option if you want to add the status Ready to your Order Management. This is how you inform your customer that the order is ready for pickup. You can mark orders as Picked Up when they are picked up by the customer.
In the Business documents section, select whether the respective business documents should be sent via SMS or email or be printed.
Order Acknowledgement: If you activate the option Order Acknowledgement, your customer will be informed with this document that the order has been received but not yet accepted.
. Order Confirmation: Your customer will be informed that the order has been accepted. If you have deactivated the option Confirmation Required in the Tracking section, the order will be automatically confirmed and the confirmation will be sent to the customer.
. Pickup Slip: Check this option if you want to generate a pickup slip that you can send to your customers or print and hand out to your customers.
. Delivery Note: Enable this option to add a delivery note to the order, in which your customer will find a list of his ordered sales items.
. Pickup Advice: Enable this option if you want to inform your customers that their order is ready for pickup. This notification is sent as soon as you mark the order as Ready.
. Invoice: Enable this option if you want your customers to receive an invoice once you have marked their order as shipped.
. Define here the devices or the printers that should be used for the order confirmation, delivery notes or invoices. Find out how to link printers to enforePOS here.