Your customer wants to return the purchased sales items or you simply mistyped the invoice? On the enforeDonner, you can cancel the entire invoice or part of the invoice paid by debit or credit card in no time.
You can also pay the refund of an invoice paid by card in cash. When doing so, make sure that there is enough cash in the cash container.
In the POS menu, open Sales > Sales History.
Tap on the invoice to be canceled, which your customer paid by card. ⮕ The window of the invoice opens.
Tap on in the upper right corner.
If you want to cancel the entire invoice, select Void Invoice.
If you are in a hurry, you can also quickly cancel the invoice by swiping from right to left on the invoice and tapping on .
If you only want to cancel part of the invoice, select the Void Line Items option and then select the sales items to cancel. ⮕ The Void Invoice window opens.
Tap on the Reason for Void field. ⮕ The selection menu with the predefined reasons for void opens.
Tap on the desired reason.
Tap on [Void].
Select the enforeDonner option as the method of refund.
Choose how your customer wants to have the receipt. You can send the receipt to your customer as an SMS or by email. Alternatively, you can print it out.
If your customer wants to receive the receipt by SMS, enter the mobile number with international code.
Tap on [Complete]. ⮕ You have successfully canceled the invoice. In the sales history, the invoice is now displayed as Canceled with .
The physical refund must be done manually and is not done automatically in enforePOS!
in the upper right corner.
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